Participants
Edward Parker; Head of IR; Couchbase Inc
Matthew Cain; President, Chief Executive Officer, Director; Couchbase Inc
Gregory Henry; Chief Financial Officer, Senior Vice President; Couchbase Inc
Matt Hedberg; Analyst; RBC Capital Markets
Kash Rangan; Analyst; Goldman Sachs
Brent Bracelin; Analyst; Piper Sandler
Mike Cikos; Analyst; Needham & Company
Sanjit Singh; Analyst; Morgan Stanley
Ittai Kidron; Analyst; Oppenheimer & Co
Jason Ader; Analyst; William Blair & Company
Raimo Lenschow; Analyst; Barclays
Howard Ma; Analyst; Guggenheim Securities
Presentation
Operator
Greetings, and welcome to the Couchbase second quarter 2025 earnings conference call. (Operator Instructions) As a reminder, this conference is being recorded.
It is now my pleasure to introduce your host and Edward Parker at [ICR]. Thank you. You may begin.
Edward Parker
Good afternoon and welcome to cash basis second quarter 2025 earnings call. We will be discussing the results announced in our press release issued after the market closed today. With me are cash-basis Chair, President and CEO, Matt Cain; and CFO, Greg Henry.
Today’s call will contain forward-looking statements, which include statements concerning financial and business trends and strategies, market size, product capabilities, our expected future business and financial performance and financial condition and our guidance for future periods. These statements reflect our views as of today only and should not be relied upon as representing our views at any subsequent date, but we do not undertake any duty to update these statements.
Forward-looking statements by their nature address matters that are subject to risks and uncertainties that could cause actual results to differ materially from expectations. For discussion of the material risks and other important factors that could affect our actual results, please refer to the risks discussed in today’s press release and our most recent annual report on Form 10-K quarterly report on Form 10-Q filed with the SEC.
During the call, we will also discuss certain non-GAAP financial measures, which are not prepared in accordance with generally accepted accounting principles. A reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures as well as how we define these metrics and other metrics is included in our earnings press releases, which are available on our Investor Relations website.
And with that, let me turn the call over to Matt.
Matthew Cain
Thank you, Edward, and good afternoon, everyone. I’m pleased to report that in Q2, we made strong progress on our full year objectives, delivering excellent new customer logo growth, strong new business, meaningful growth in Capella consumption and ARR mix and continued progress on the growth efficiency and leverage across our organization.
Annual recurring revenue or ARR was $214 million, up 18% year-over-year and 19% in constant currency. Revenue in the second quarter was $51.6 million, up 20% year-over-year and above the high end of our guidance range.
Non-GAAP operating loss in Q2 was also above the high end of guidance at [$4.1 million], representing a negative operating margin of 8%, 2.2 percentage points above the midpoint of our implied operating margin guidance range. We added 62 net new logos, up from 12 in the second quarter of fiscal 2024 and ’19 from last quarter, not including the additional 39 customers added due to our change in methodology made in Q1 to include on-demand customers. Capella now represents 31% of our customer base and 13.5% of our total ARR, both up two points sequentially.
Over the past several quarters, I’ve discussed the leverage that we’ve seen building across our business as a result of our efforts to improve operational rigor and efficiency. We made further progress on this front in Q2 with our second quarter Rule of 40 score, improving 14 points year-over-year, driving efficiency across go-to-market, R&D and all aspects of our operations will continue to be one of our highest priorities for the balance of fiscal 2025. I’m proud of the strong execution of the entire Couchbase team in what continues to be a challenging macro economic environment.
In Q2, we saw new customer wins across a variety of industries, including healthcare, financial services, manufacturing, retail technology and communications and travel and hospitality. We saw strong gross new ARR growth across new and existing customers and strong Capella migrations and new logo additions, including a mid six-figure Capella land, the largest in our history, customer uptake and consumption of Capella continues to grow nicely. Our pipeline of large strategic opportunities continues to expand, and we are well positioned to have a very strong second half of the year.
And thanks to the hard work of our go-to-market teams. We successfully closed all of the significant deals that slipped from Q1. We delivered one of the best gross new ARR quarters in company history, and we were able to do so despite a renewal pool, which, as I discussed last quarter, is disproportionately weighted towards the back half of the year. Offsetting the strong execution was a higher level of customer loss and down-sell, which resulted in an unanticipated headwind to our ARR performance in Q2.
While we experienced some churn and down-sell in any given quarter, the impact of Q2 was higher and more concentrated than what we normally experience not reflected in this quarter’s results, however, was the significant progress we are making with a large number of strategic accounts where we are participating in multiyear initiatives to support the next-generation of enterprise applications. Greg will discuss our outlook in more detail in a few moments, but the strong visibility we have across the size, scale and diversity of these opportunities gives us confidence in our ability to achieve our full year objectives.
Our customers continue to demonstrate a growing commitment to the Couchbase platform as the demand for rich hyper-personalized and real-time AI applications accelerates. We believe the core tenants of our value proposition are only becoming more relevant. In parallel, we’re witnessing and participating in an increasing number of strategic progress projects across our customer base, focused on evaluating architecting and building the next phase of data infrastructure to support our customers’ AI and application requirements.
And it’s becoming clear that many alternative approaches and solutions are failing to meet the long-term demands of enterprises looking to scale their infrastructure to support the next-generation application roadmap. Couchbase was deliberately architected to be the foundation for mission critical applications, delivering the world’s most scalable performance and flexible modern database.
We’ve intentionally built our platform to combine uncompromising performance with the flexibility of deployment and usage models from cloud to on-premise and to the edge and everything in between and with the introduction of Capella, we do so in an easy-to-use and familiar way, while at the same time rapidly enhancing our platform with new services as enterprises endeavour to build the next generation of adaptive applications, we are seeing the need to combine the ever-increasing volumes of data from disparate and traditionally siloed sources, whether it’s structured or unstructured data, broad-based Internet data or proprietary enterprise data with extremely low latency in a highly connected and Performant way, this need will only become more urgent.
Our strategy continues to be focused on seizing this moment. It’s driven by our architectural foundation that supports a broad range of use cases and workloads complemented by the low TCO of Capella enabled by our go-to-market motion and focused on developers, system architects and other key stakeholders across our large enterprise target market.
Now turning to product specifics, we are continuously extending our platform with new features and services that are purposely designed to advance the capabilities of developers to build next-generation applications. This quarter, we announced the general availability of Couchbase mobile with Vector search, which makes it possible for businesses to offer similarity and hybrid surge in their applications on mobile and at the edge, we also introduced Capella free tier, a perpetual free developer environment, which empowers developers to evaluate and explore products and test new features without time constraints as they develop next-generation production-ready applications on Couchbase developers now have the access, convenience and simplicity to learn, develop and deploy applications on Capella in the production.
On top of all of this, we [GA-ed] Capella column there during the quarter. This powerful innovation empowers our customers to unify operational and analytical workloads on a single platform. Our approach reduces complexity, lowers TCO and accelerates time to market, positioning our customers with a strong foundation in their AI driven transformation journeys. As modern applications are increasingly being built on higher performance. Semi-structured formats like Jason application teams and IT organizations face growing challenges.
The flow of real-time data at scale is severely constrained by the architectural limitations of relational systems. This introduces latency impacts, productivity and performance due to rigid and complicated ETL operations and impedes real-time operational write-backs disrupting critical tasks in today’s data-driven environments. Overcoming these obstacles is crucial for organizations aiming to harness the full potential of their data in real-time, how spaces intentionally architected to solve these challenges through its innovative column their data format, which eliminates the inefficiencies of legacy rigid and outdated systems.
Our approach paves the way for AI-powered applications to seamlessly integrate operational data with real-time analytics, enabling our customers to deliver more agile, personalized and cost-effective solutions. We believe this strategy aligns strongly with the application agendas of enterprises where the demand for real-time AI-driven insights is rapidly accelerating pellicle and there is a transformative achievement for us, and I am thrilled to share that Q2 saw fast adoption and positive feedback from early users across various industries.
This strong market response underscores the significant value our customers see in integrating advanced analytics directly with our operational environments. And by combining Capella column there with advanced vector search capabilities with a unified cloud database platform. We enable enterprises to further reduce costs, simplify operations and put both the operational and analytical power directly in the hands of developers to create reliable adaptive applications that scale effortlessly from cloud to edge.
What gives us confidence in our strategy is that we continue to see it resonate with our growing customer base. A new Capella customer in Q2 is a financial service company that chose Capella to power their client reporting service in its data hub. We were selected because of our ability to enable greater transparency and reporting precision to its commercial clients, including providing intraday reporting and full transaction detail availability.
Another new Calpella logo this quarter was an aviation and aerospace component manufacturing company that provides in-flight entertainment and communication solutions to airlines. Requiring a database that would provide performance at scale with the flexibility to power content management of its business, critical in-flight entertainment system. This customer selected Couchbase because of the compelling mobile offering and edge capabilities.
Turning to expansion. This quarter, a global leader in unified retail commerce solutions. Aptose expanded its investment in Capella to continue supporting a cloud-native point-of-sale system [Aptose one, Aptose] originally selected Couchbase for its mobile and offline first capabilities and was able to reduce infrastructure costs and improve operational efficiencies by migrating to Capella and has continued to invest in Capella for easier deployment of new products and features while reducing database administration.
Another compelling expansion came from on automobile training company, Toyota, Astra motor. This customer is leveraging Capella to deliver an application to improve customer experience end to end and decided to expand its investment in Capella because of its performance advantage. This comprehensive mobile application will serve all of Toyota’s clients’ needs. Global leader in the convenience foods and beverages space also expanded their Couchbase investment this quarter.
Initially needing a database solution with offline available functionality for its sales application used by field representatives. This customer again expanded with Couchbase because of our databases, superior off-line first capabilities, flexibility and ability to process high number of transactions. We also had an important new relationship with a large ISV., which contributed a significant number of new logos in the quarter. Partner-led sales continues to be a key component of our go-to-market strategy and ISVs can be a force multiplier to our existing motion and reinforces the value proposition that we bring to customers.
Finally, I’m excited to welcome Josh Harbert as our new Chief Marketing Officer over his 20 years in marketing roles of both private and public software and technology companies. He has demonstrated a strong track record of accelerating growth and achieving strategic outcomes. Josh’s experience will be instrumental in leading all aspects of our marketing strategy and execution. We’re thrilled to have Josh as part of our world-class team.
In conclusion, I’m pleased with how our teams have responded and executed. In the second quarter, we made progress across our strategic priorities, delivered strong new customer growth, meaningfully increased our Capella mix, successfully launch Capella customer and continue to drive efficiency across our model. Our customers and prospects are focused on building the next generation of adaptive applications while addressing the growing data challenges of an increasingly AI-powered world.
Our foundation rests upon a carefully architected platform, purpose-built to enable these mission critical applications. And I’m honored that Couchbase is serving as a strategic partner, helping customers navigate this journey. We are not fully satisfied with our net new ARR performance in the first half of the year. That said, we’re making rapid operational progress across the business, inclusive of several key strategic accounts where we are emerging as a strategic and long-term critical platform provider.
This robust pipeline of exciting opportunities gives us confidence in our ability to drive substantial wins and expansions going forward. This dynamic taken with other important levers in the business reinforce our confidence in delivering the year, we will work tirelessly to support our customers and acquire new ones, enhance and extend our technology leadership, deliver new capabilities and services and drive increased Capella adoption and will do so in a more efficient manner. And with the dedicated focus on a Rule of 40 trajectory. As I have said many times at Couchbase, we attack hard problems driven by customer outcomes.
With that, I’ll now hand the call over to Greg to discuss our results in more detail. Greg?
Gregory Henry
Thanks, Matt, and thanks, everyone, for joining us. I’m pleased with the progress we made in the quarter, including our top and bottom line performance, new business generation logo adds and strong execution across all aspects of our business. Despite ongoing macroeconomic headwinds, we continue to see strong demand for our platform and remain confident in our trajectory and ability to achieve our 2025 goals and the objectives we laid out at our Analyst Day.
I’ll now walk you through our second quarter financial results in more detail before providing our guidance for the third quarter and fiscal year. Total ARR was $214 million, representing growth of 18% year-over-year and 3% sequentially at the midpoint of our guidance range. Foreign currency fluctuations added approximately a one point headwind to our ARR growth rate. We ended the second quarter was $28.9 million of Capella ARR up 20% sequentially and representing 13.5% of our total ARR, up two points from 11.5% last quarter.
As Matt mentioned, while Q2 was among our strongest quarters. From a new business perspective, we experienced unexpected loss and down-sell from a few large customers which impacted our ending ARR balance. But there is no commonality to any of these, we note that one of the losses was due to ceasing of operations following its acquisition by a larger entity. I’ll discuss our outlook in more detail in a moment, but we remain confident in our ability to retain and expand our customer base and more specifically our largest customers.
Turning to revenue, second quarter total revenue was $51.6 million up 20% year-over-year and 1% from last quarter. Second quarter software revenue was $49.3 million, also up 20% year-over-year and 1% sequentially. The remaining $2.3 million came from professional services revenue, up 5% year-over-year and flat sequentially. Our second quarter ARR per customer was $246,000 down from Q2 2024 and down from $287,000 in the first quarter, largely driven by our strong new logo additions in the quarter.
As a reminder, ARR per customer growth could moderate or decline as our Capella mix continues to grow and contribution. Our dollar-based net retention rate or NRR continues to exceed 115%. We exited the quarter with 869 customers, an increase of 62 net new customers from last quarter. Our Capella customer logo count grew by 37 in the quarter. I continue to be encouraged by our solid retention metrics, strong Capella ARR growth and ability to consistently expand new logos.
In discussing the remainder of the income statement. Please note that unless otherwise stated, all references to expenses, results of operations and share count are on a non-GAAP basis. We remain focused on efficiently growing our business. I’m pleased with our efforts on this front once again, resulting in outperformance against our operating loss outlook.
Our second quarter gross margin was 88.3%. This compares to 87.2% from Q2 of last year and 89.9% last quarter, benefiting from sustained enterprise gross profit margin strength and lower services revenue mix, offset by growing Capella mix, which inherently carries a lower gross margin. Exercising expense discipline and finding opportunities for cost efficiencies continues to be a priority.
Second quarter sales and marketing expenses were $29.6 million or 57% of revenue. This is down from 65% of revenue in Q2 of fiscal 2024 like last quarter. Increasing sales and marketing efficiency was a priority of ours. In Q2, research and development expenses were $13 million or 25% of revenue, down from 29% from Q2 of last year.
General and administrative expenses were $7.1 million or 14% of revenue compared to 15% of revenue a year ago. Operating loss for the second quarter was $4.1 million or negative 8% operating margin. This compares to a loss of $9.2 million or a negative 21% operating margin in Q2 of last year. Net loss attributable to common stockholders was $2.9 million or negative $0.06 per share.
Turning to the balance sheet, we ended the second quarter with $156.1 million in cash, cash equivalents and short-term investments. We continue to remain well capitalized for executing against our long-term strategy. Our remaining performance obligations or RPO was $215.8 million at the end of Q2, up 27% year-over-year. We expect to recognize approximately 63% or $136.2 million of total RPO as revenue over the next 12 months, representing growth of 19% year-over-year. As a reminder, we experienced fluctuations in our RPO balances due to a host of factors, including renewal timing as well as changes in average contract duration.
Operating cash flow for the second quarter was negative $4.9 million. Free cash flow was negative $5.9 million for a negative 11.5% free cash flow margin. We remain committed to being free cash flow positive for fiscal 2026.
Now I will provide our guidance for Q3 and the full year of fiscal 2025. As Matt discussed, we saw strong momentum across our business in Q2 and are pleased with the execution of our teams. We continue to expect Capella to be an important growth driver for our business, complemented by investments in enhancing our product capabilities partner ecosystem and go-to-market motion.
As we have previously discussed, due to our customer base of large enterprises, the mission-critical nature of many of the applications we support and the sensitivities that our renewals, upsells and Capella migrations have on our reporting metrics, including ARR. Quarterly timing is always an important element of our business and sometimes difficult to predict. As such, given the composition of our renewal pool and pipeline of large opportunities. We continue to expect our net new ARR growth to be disproportionately weighted towards the back half of the year. And in particular Q4.
In addition, I’d like to mention a specific AR dynamic that is having a more pronounced impact on our outlook relative to prior years on occasion, given the strategic nature of our customer engagements. Our contracted deals can include future increasing ARR, which can contribute to our ARR visibility. Typically in a quarter, we have any pre contracted ARR is relatively modest. However, we currently have a substantially larger than normal amount of contracted ARR with start dates in Q4, which is contributing both to our strong second half visibility and greater than normal weighting of net new ARR discussed above.
Finally, we remain mindful of the macroeconomic headwinds and continue to carefully monitor their outlook on our business. As such, our outlook assumes a consistent degree of conservatism to account for these variables as well as lack of visibility into how the macroeconomic environment may impact upsell and migration timing as well as consumption trends for our emerging as-a-service offerings. With these factors in mind, for the third quarter of fiscal 2025, we expect total revenue in the range of $50.3 million to $51.1 million or a year-over-year growth of 11% at the midpoint.
We anticipate ARR in the range of $218.5 million to $221.5 million, representing 17% growth year-over-year. At the midpoint, we expect non-GAAP operating loss in the range of negative $5.5 million to negative $4.5 million for the full year of fiscal 2025. We are raising our revenue outlook while maintaining our ARR guidance and decreasing our operating loss guidance forward. Encouraged by the pipeline opportunities and overall business momentum heading into the second half of the year.
As such, we remain confident in our ability to achieve our full year ARR guidance. We now expect total revenue in the range of $205.1 million to $209.1 million or a year-over-year growth of 15% at the midpoint. We continue to expect ARR in the range of $235.5 million to $240.5 million, representing 17% growth at the midpoint. And finally, we expect a non-GAAP operating loss in the range of negative $24.5 million to negative $19.5 million.
With that, Matt and I are happy to take your questions. Operator?
Question and Answer Session
Operator
(Operator Instructions)
Matthew Hedberg, RBC.
Matt Hedberg
Hey, guys. Thanks for taking my questions. Maybe I wanted to start with the kind of the unexpected churn and downsell that you talked about, it sounded like, Greg, you said there was there wasn’t really a commonality to those. I guess I wanted to double-click on that. And is there a way to think about the magnitude of that on your Q2 net new ARR?
Gregory Henry
Yeah. Hey, Matt, Greg. Yeah, look, again, like we said, there was there was just a few of them on one. We knew about one in particular, we got I would call a little surprise at the end, we were in negotiations and they went a different direction. But there is no commonality and we call that out because it’s a little bit more pronounced. And we see we’re very sort of within a pretty tight range.
I’m often down-sell if I go back the last three years of being public. This one was a little bit outside and we want to add a little bit of color, which is why we noted that the gross ARR add was one of our best in company history. It just was offset by slightly higher loss and downsell than we had expected, which is what sort of impacted the net ARR for the quarter. Otherwise, we felt pretty good about how the quarter ran at.
Matt Hedberg
That’s helpful. Thank you. And then Matt, I mean, the new customer adds was was was a real highlight, and it sounded like you had quite a bit of success from a partner perspective, partner, add perspective on some of the on some of the partners that you called out. I guess I’m wondering, you guys have had a lot of focus on increasing sales and marketing focus on partners. Could you maybe talk a little bit why you’re seeing some success there and how repeatable is that, especially as we look forward, what seemingly sounds like a strong second half pipeline for you guys?
Matthew Cain
Yes, Matt, certainly 62 net logo adds is the highlight of the quarter, and I’d say it’s aligned with several of our strategic initiatives on the go-to-market side, paying dividends, as we’ve talked about, we made particular investments to cover strategic accounts, ensure that we’re increasing compelling momentum and, of course, increasing the pace of new logo adoption.
I’d say the partner motion is pervasive across the entirety of our business and extends our reach and relevance with strategic customers. I think partners realize the unique role that we play with our differentiated platform and our partner types range from the hyperscalers to different types of service providers and ISPs is has and continues to be a really important, really important channel for us, and we’re excited about this plan. And I think it speaks to the strategic nature of our platform, aligning with strategic partners, unlocking new opportunity with really exciting next-generation applications. So we fully expect to continue to derive benefits from that. And quite frankly, with the platform that we have and the momentum of the business, I think it’s going to only increase over time.
Matt Hedberg
Thanks a lot, guys.
Matthew Cain
Thanks, Matt.
Operator
Kash Rangan, Goldman Sachs.
Kash Rangan
I’m fine. Thank you very much. Matt, you talked about the columnar database. I’m curious to get your expanded thoughts on it. I always thought, Jamie, I was more on the unstructured side of things. Obviously, databases have a huge role to play with the structured data.
But can you can you explain is this something that you’re hearing from your customers? Are you proactively doing this columnar database? Because I still want to understand how that columnar database splits with the broader G&A enablement of your customers and one for you, but right, B, can you talk a little bit about the Q4 upcoming net new ARR growth that you expect within the customer base? What exactly is driving that is that from Capella our from the core platform. Thank you so much.
Matthew Cain
Kash, let me talk about the color database. Let me start first with kind of our very high-level view on our role to play in AI, we have an opportunity to be the single source of truth to store index and search, structured semi-structured and unstructured data among the highlights we talked about in the quarter are advancing the platform for developer reach, developer productivity. And the column there announcement is a big part of enabling that AI strategy.
If you think about [JSON] application from the the capabilities surrounding that JSON application from an e-tail and analytics perspective, our relational by definition, we have essentially shattered that barrier and built a native JSON on analytics set to complement what we do on the operational side. This allows us to have zero ETL for JSON on ingest multiple data sources open up conversational analytics for developers and critically important importantly, provide operational write-back for the application set.
And so columnar is the advancement that opens up these capabilities and data ingest, but it’s really an extension of the platform that is very much in service of our AI strategy to be that single source of truth and bring AI technology into applications and really embed those capabilities to take application attributes to the next level. So exceedingly strategic for the pursuit of us, a data platform in the AI world that we’re living in. And for those reasons we’re getting tremendous customer feedback on and already uptake since since GA with the feature alongside the rest of the platform.
Kash Rangan
Awesome. Thank you.
Matthew Cain
Kash on your Q4 ARR question.
So obviously, this is the first time we’ve guided to Q3. And if I’m giving the full year guidance, you have an implied Q4 guide, if you will, and what we want to call out is we do these large strategic deals, and we’ve been doing these for two years now where we build in growth over time within a contract. So for example, if you recall last Q4 we had a big RPO jump because we did a couple of very large deals. Those were multiyear deals. So this is in some cases, the second or 3rd year kicking in. And based on our definition of ARR, where we look at what’s at the end of the quarter plus 12 months for some of that will now get it well is getting put that in pulled into Q4 and resides there.
We wanted to give some context that we have this from time to time some quarter this year or some quarters. It’s a modest amount. Q4 in this particular case is a bit outsized. We want to call it out given that now that you see the implied guidance of Q4 to give some confidence that with the confidence that we have, that we can deliver the second half and particularly Q4 because there is a a healthy amount of ARR that’s already contracted in Q4 specifically.
Kash Rangan
Thank you.
Operator
Brent Bracelin, Piper Sandler.
Brent Bracelin
Thank you. Good afternoon. Matt, I wanted to double-click into Capella net new ARR there more than doubled, sequentially, highest you’ve ever seen. Could you just walk through what drove that? Obviously, it sounds like there were a lot of new customers was there also a contribution from some migrations of existing customers. Just walk us through what drove the outside momentum just given it did it was so strong this quarter and I have a quick follow-up.
Matthew Cain
Yes. Look, we have high expectations for Capella, and I think we’ve had a quarter where those are proving out. And I’d say it’s balanced across all aspects that you talked about we increased customer count, which is now up to 31%. We increased ARR mix, which is now 13.5%. That’s accommodate a combination of net new applications as well as migrations. We also talked about the single largest Capella land that we’ve ever had. And so Capella continues to be a significant growth vector for us, some customers value the service developers want to focus on building great applications and offloading a lot of data management to Couchbase.
And we’re seeing that play out across accounts of all sizes, quite frankly, and all geographies across the world. So we anticipate that this is going to continue. Some of those levers are going to be dependent on pace of migrations. But over the and kind of normalizing for time, we expect this to be a significant lever of growth for us on a go-forward basis and are seeing nothing but positive leading indicators across all aspects of how we track Capella.
Brent Bracelin
Helpful color there. And then, Greg, as you as you just think about turning down, so can you just remind us what the gross retention of the business has been over the last, let’s say, two, three years and then maybe walk through the logic of what you’re baking in on a go-forward basis, do you think there might be a slightly more elevated churn assumption you’re baking into the back half of the year? Any additional color there would be helpful. Thanks.
Gregory Henry
Yeah. Hey, Brent. So yes, we don’t really disclose the gross retention. I can tell you with a healthy enterprise level gross retention that we’ve experienced ever since we’ve been a public company and we are not anticipating there’d be additional elevated levels of loss of downtime in the second half. We think it normalizes. We think Q2 is a not anomalous, obviously, with what were the macro we’re watching closely, but we’ve gone through and looked very closely at what’s up for renewal in the second half and evaluate that. And we did not see where there’s going to be again, some anomalous lots of down-sell and should have get back to the healthy growth retention renewal rates that we’ve been seeing historically.
Brent Bracelin
Got it helpful color. Thank you.
Gregory Henry
Thanks, Brett.
Operator
Mike Cikos, Needham & Company.
Mike Cikos
Hey, guys. Thanks for taking the questions here. I was just hoping to see if we get a little bit more color. I know we’re all circling around the churn and down-sell, but is there any way you can you discuss where were these customers potentially newer cohorts into the Couchbase customer base are have they been around for a while and really.
And the reason for the question is, if I just look at the momentum that you guys have from a product velocity and innovation standpoint, whether it’s the GA of mobile with Vector search, your and you guys just recently announced calendar now it’s just a bit striking or counterintuitive to hear about this churn and down-sell and just want to make sure that we’re thinking about this appropriate as far as this is an anomaly here in Q2.
Matthew Cain
Hey, Mike, this is Matt. I appreciate you calling this out. Look would take our time with this. But anytime we enter a fiscal period, a significant driver for the financial year is our renewal base and we study the shape of the renewal base and the health of the renewal base and shape, obviously being winner accounts up for renewal and the health renewal base really looking at a specific account, how strategic are we with our deployment with that customer? How many services are they leveraging with respect to the database? How many applications do we have deployed.
And as we’ve talked about coming into the year, this year’s renewal base is disproportionately allocated to the second half. What does what is proving also to be true is that the relative healthy upside is also seemingly sitting in the back half with what we are talking about these large strategic accounts.
And just to give some perspective on large strategic accounts. We’ve often referred to our business as a land and explode model. These are multiyear, very strategic accounts that have the potential to be up to eight figure ARR that at the point of transaction deliver disproportionate and ARR growth.
Offsetting that is kind of the natural part of our business, which is in a loss and down-sell what we called out in the second quarter is as normal kind of course of business, we can predict a certain amount of loss and down-sell, but there were really a couple and some accounts that delivered more meaningful as in outside the norm on down-sell, one of them that was an acquisition where they shut down the business into the seven figures that we were prepared for.
And the one that came a little late. What we didn’t have in the quarter is one of those strategic accounts transact that would have would have completely offset that. Now as we look at the note kind of makeup of the year, we can’t lose sight of the strategic accounts that were highlighting and the opportunity that has which reinforces our confidence for the year. And as I look at kind of the fiscal year in the entirety, we look at the predictability of our enterprise business, renewal rates, expansion rates, and we fully expect that to continue.
The upside is often derived with how we execute on big accounts. And the health of the pipeline in the back half is quite frankly, one of the best we’ve ever seen in terms of the number of accounts, the size of expansion that can come in the GP, geographic distribution, again, all part of our strategic investments and what is it reflected in the quarter is the progression that we’ve made with those strategic accounts that again further underpins our confidence for the year. So the loss and down-sell, we believe isolated more one-offs up the math converges over time offset by those strategic opportunities. And we have very good visibility in the second half, which kind of completes the full picture.
Mike Cikos
Great. Thank you very much for the thorough answer there, Matt definitely appreciated. And I guess for the follow-up, if I could just tack on first, great to hear the reiteration on the view that next year will be free cash flow positive.
Just wanted to double check on on the OpEx, the expense discipline shown in Q2, it really was across the board in every line item there. And I’m trying to think you guys obviously have these go-to-market initiatives, whether it’s tapping more heavily into partners, [RemX], engaging with them, offering incentives. So over the remainder of the year. I guess can you just give us a reminder, how should we think about the partners continuing to beat the drum on behalf of Couchbase? And where does the I guess what is the partner contribution to deals today versus where we are, but this does scale too.
Matthew Cain
But Mike, I think we called out the partner activity on the ISB. because of the outsized new logo addition. But I’d say partners has been a persistent part of our business and we’ve scaled investments there to align with other investments as we’ve grown the company and it has been and continues to be an important lever for us, but it’s not as if we haven’t already invested in an adequate level or are on an appropriate slope to drive the growth that we’re committed to.
And look, I think a lot of this is about getting more efficiency. We talked a lot about having built a great foundation and getting to the compelling inflection, which is going to lead to leverage. What I would point out is our ability to get more out of our spend our innovation team is firing at a level that quite frankly, they never have. And with Capella as a platform, our ability to do that more efficiently and extract an appropriate amount of value from the market with that offering is going up our go-to-market teams, increasing their sophistication on finding new customer prospects and efficiently getting them through the funnel.
So we remain committed on kind of Rule of 40 and free cash flow progress. And we’re able to do that by investing in quite frankly, a more efficient way as our platform matures and market dynamics remain extremely attractive for us. So I’d say all of those things factor into in the financial commitments and partners being one part of that.
Mike Cikos
Great. thank you very much, guys.
Operator
Sanjit Singh, Morgan Stanley.
Sanjit Singh
Great. Thank you. You have still to non-interest Sanjit. I’ll maybe start with one higher level question. I mean, you’ve obviously had spoken to some of the downtime churn dynamics. And with the new base, you’ve also spoken about the opportunity of buying for that single source of truth in a I you’re obviously not the only company vying for that. Clearly, the hyperscales are playing a big role in this new wave of AI applications. So could you just sort of contextualize what you’re seeing in your partnership, but also in your competition with the hyperscalers, are there any meaningful shifts in terms of competitive intensity or win rates and that you would call out?
And then second question, sort of on your billings and free cash flow. You spoke to the slipped deals out from Q1 closing. It seems like your billings and your free cash flow was slightly below where the Street expected to be. Anything that you can kind of highlight on what drove that?
Matthew Cain
Well, I’ll start and then I’ll turn it over to Greg, looking at a very high level, we are here to build a database for enterprise applications, which increasingly are going to be driven and enhanced with AI. And if we look at our core architecture and what we’ve been building for the future for this moment and the one that we are going to experience the core attributes that make us great scale performance, flexibility, cloud to edge architecture, native JSON from sequel compatibility has never been more relevant.
And if I step back and put myself in the shoes of our enterprise customers and think about what they’re going to need from a data platform and define the attributes, you’d be hard-pressed, in my opinion, to find a better starting point than then Couchbase and our teams wake up and ensure that we’re building the next generation of capabilities and services to enable our enterprise customers to be successful with these enterprise applications.
If we’re doing that, we’re going to have to solve problems in a unique and differentiated way relative to other solutions that are out there, which include native services from the cloud providers and I’d say that’s a dynamic that we’ve been dealing with and will deal with for some time. But we pride ourselves at solving customer problems and doing it in a compelling and differentiated way that includes hybrid cloud edge deployments, some core capabilities that the hyperscalers don’t have in their offerings. At the same time, we really value those relationships as we go to market and we deploy Capella in their cloud and we partner with other services within their stack. And so I’d say this is an ongoing dynamic on the margin.
If I were to comment on kind of the co-op petition dynamic, I would say and partnership in momentum and development, particularly in emerging geographies is very positive. And I’d say the competitive dynamics on a platform level remains unchanged, and that’s a competitive dynamic that we take on every day. So it’s a complicated relationship, as you can appreciate, just based on their scale, but it’s one that we lean into for the reasons that I mentioned.
Gregory Henry
Yeah, just following up on the billings and free cash flow, while we recognize are very important metrics, we have never guided to those and done. We in particular would say billings is not the best measure of our business. By any means it can be very lumpy and particularly with Capella with the rebuy activity, it can be of less far less frequent than that on the subscription side of the business.
So we that’s why we’ve been really trying to have people focus on ARR because one of our key metrics, let’s say also RPO and revenue obviously are good ones to look at. But billings and free cash flow can be a little bit lumpy for us, although I will say in the free cash flow side a year ago at this point, we were minus 10 million of free cash flow. And this year were minus five. So I do feel good about the progress we’re making there.
Sanjit Singh
Got it very well particularly thank you so much.
Matthew Cain
Thank you.
Operator
Ittai Kidron, Oppenheimer & Co.
Ittai Kidron
Thanks. So not to beat a dead horse here on the churn. What gives you comfort? Is there any way to associate this just for sales execution. I mean, I understand the customer got acquired and the division shut down that that’s part of what that happens. But clearly there were other cases of down sales what is it that makes you comfortable that this is not a sales execution issue around rather than just them? Is that coincidence of the customer decision?
Gregory Henry
While you tied up you can appreciate. I would imagine that we study this pretty hard on the we’re talking about two big ones, one that we were prepared for and one that came up with a little bit of a surprise. And without getting into too much detail, the leading indicator on data counts suggested that we were doing the right thing from a go-to-market perspective. We haven’t yet talked about macro on the call. I think there were some cost pressures at play within the accounts where quite frankly, we were not as strategically deployed as we are in healthy accounts that we’re aware of where we’re vulnerable.
And we are study that pretty hard and it represents a very, very small minority of our ARR base. This happened to be one of them where we were thought we thought we were beyond the vulnerability approved, prove not to be true. And so that’s something that we’re going to go look at and see if there’s anything we need to tighten up. But I do not think it’s indicative of the rest of the business by any stretch whatsoever. And we deal with this dynamic on a quarterly basis. These two just again in the quarter without a strategic deal to offset them kind of played out, which is why we’re spending the time on it. And so again, we don’t think it changes anything for the year. I’m pleased with sales execution.
We talked about that in Q1. We learned a lot from that. Some of the highlights from the quarter were really strong. And you know, my my confidence in the fiscal year remains intact and quite frankly, with the progress we’re making in strategic accounts and sets us up really well for for a strong fiscal year, all things taken into account.
Yes, [etc]., if I could just add on to just one of the things that’s why we call it out is to Matt’s point, we closed nearly all the deals from Q1 that slipped and not issue. And that also led to us delivering what was the third highest growth ARR achievement in company history. So again, the demand and our ability to close deals is very strong. As Matt talked about, unfortunately, we have one deal or one signature away from the net number being, you know, closer to where we were expecting it versus what we deliver, which we still feel is good. It’s right down the middle of the guidance range but obviously we have higher expectations than that as we move through April.
Ittai Kidron
Appreciate that. I guess as we look to Q4, where clearly, as you mentioned, you have a large contracted business, but also you’re clearly you’re chasing several strategic projects. Can you quantify to us what is the number of strategic projects you hope to close by the way? What is your definition of strategic project. Is that a a 100 K plus land? Is this help us understand the parameters around this? Why spending so much time on it? What is the near term impact of such deals and the long-term potential of such deals.
Matthew Cain
Ittai, I would say there are many, many of these strategics and for us to call it out at that level. I think seven figure plus ARR increases. I’ve mentioned a few of these can become eight figure ARR customers for us over time. And these are going to be felt across different financials and quite frankly, really drive our business. We work so hard to build a strategic platform that is so well aligned to enterprise projects. These are multiyear transactions where some of the biggest companies in the world are making decisions to invest at us as a as a true strategic partner, figuring out the mix between license and Capella and exactly what structure is going to work for them.
They can be complicated, but they’re very worthwhile. And when we land these, we talk about the how exciting they are like one that we had in Q4, which drives a lot of benefits for us for some time. So it’s many of those accounts that kind of we’re set up where we’re making great progress on customer negotiations and discussions and strategic planning and well beyond technical wins.
And so we would be remiss if we didn’t spend the time on them because of how critical they can be for us in the back half, but they are significant. And we have a very robust pipeline of these strategic accounts, which I’ll remind everyone was a point of emphasis for us coming into the year because we understand the potential they have and the value unlock that’s in front of us.
Gregory Henry
Yeah, anytime. I’ll just add one more thing is the large majority of these strategic deals we’re talking about either have a renewal point in the second half or another compelling event. And there are a few that are even talking to us that are early fiscal ’26 renewals that are talking about potentially getting deals done. I wouldn’t call those in the same category because they don’t have the exact compelling event of a renewal right now. But again, large majority are renewals are compelling. Some fiscal ’26 deals are our customers are already starting to talk to us about potentially doing something in the second half of ’25.
Ittai Kidron
Appreciate it.
Operator
Jason Ader, William Blair.
Jason Ader
Thank you. And I guess first question is do you think it’s possible that you could be operating breakeven by the end of next year? I know you’ve talked about free cash flow positive next year, but just on the operating line, non-GAAP operating income, do you think that could be you could turn positive or breakeven at some point by the late next year?
Gregory Henry
Yeah. Hey, Jason, it’s Greg on I certainly know. I mean, our commitment that going back to the Investor Day was fiscal ’27 four for the full year. Could you see a quarter maybe, but again, we’re not we’re not committing to that other than the free cash flow piece at this time. I’m glad you asked. So you can see we are driving hard towards that. And really committed to doing that. But no, we do not expect to be non-GAAP op income flat or positive in fiscal ’26 for the year.
Jason Ader
Okay, good. And then I think what I’m my observation from some of the other questions is just I think people are scratching their heads on the ARR guidance just because it doesn’t feel like it’s derisked just you’ve had a challenging first half of the year on net new ARR. Now you basically didn’t change the ARR guidance for the year. And I think you explained why do you feel good about Q4 and but it also doesn’t feel like it’s de-risked. So what was the debate internally on lowering ARR guidance versus keeping it where it is?
Matthew Cain
Well, Jason, I’d say that we’ve approached this as we always do with in the utmost amount of analysis and studying every leading indicator and trend and account information that we have. And I’ll state that we feel very comfortable with the guidance that we’ve provided when when we look at the fundamentals of the business, we have a very predictable enterprise model that plays out over time. And the discussion that we’re having is around some of the lumpiness in big accounts on a quarterly boundary that has happened to play out in the quarter, which we fully expect to offset on a multi-quarter basis.
On top of that, we have the Capella business, which is driving financial benefits throughout the financials of that we don’t have in the rear view mirror, but we’re talking about the highlights that layer on top of it. And so we understand where these come lever set and the contracted ARR, which Greg has our ticket articulated in Q4, which is material. So if we look at the balance of the back half, everything that we’re calling is well within the normal ranges of quarterly seasonality, execution pipeline conversion.
And what gives us gives us the confidence is to cover that very unique and well earned pipeline of strategic opportunities provides where we don’t have to chop all that wood in the back half to have a great result. But we have a lot of wood to get after which we feel great about. So when we build the business from enterprise renewal rates, expansion rates layer on Capella contracted ARR. Again, we have confidence in the back half number and set up with kind of the entirety of the fiscal year.
Gregory Henry
Yes, Jason, I’ll just add to again, if we have the visibility, obviously, what’s in the renewal pool and we’ve talked about it’s disproportionately weighted in the second half. If you take that, if you take the fact like Matt was saying you take the contract ARR and sort of again, we can see it and back it out the Matt for us internally, all holds together in terms of what we can do in terms of expanding the population of renewal base, generating ARR from that as well as from the Compellent momentum that you see as well. So for us, that’s what gives us the confidence that that Matt it out. And that’s why, again, we want to call this contracted ARR amount out because without that I could see how someone from the outside would think that it looks a little bit outsized, but it’s very much within the norms of what we’ve delivered historically.
Jason Ader
Could you give us the magnitude of that. There are contracts the growth in that contract,
Gregory Henry
Not specifically, but I’ll say it some. It’s several million and I think it’s again, much more significant than we would see in any historical quarter, which is again why we’re calling it out.
Jason Ader
Thank you, guys.
Operator
Raimo Lenschow, Barclays.
Raimo Lenschow
It’s a perfect. Thank you. And two quick questions and thanks for squeezing me in. The first one is staying on that subject. Is that like I just in the Q4 having these kind of future [EON] commitments within a function of you kind of changing how you kind of working with customers and deal structure? And then if it’s something that just came together. It seems it seems all that’s kind of it’s coming together now. And then can you also mentioned what’s driving the down sales that we all talked about the customer loss and I get it doesn’t look under your control, but what’s driving down-sell is dental economic activity. I think at the customer at the wellhead, the overcommitted and now kind of rightsizing it? What’s driving that? Thank you.
Matthew Cain
Yes, let me answer the first question. No, we haven’t changed how we do and structure deals to generate this contracted ARR is always part of our business. And again, it EBBS and flows based on timing. Some quarters. Like I said, it will be zero others of be a modest amount. I think what’s driving this is last Q4, in particular, we renewed two of our largest customers into multiyear transactions with substantial amounts of growth that will just built in because of the growth that they are experiencing and the investment that they’re willing to make with Couchbase. So that’s really the only driver of the dynamic.
Otherwise, it’s pretty much in line, but those are two extremely large accounts we had last Q4 around on with respect to the down-sell, I’d say with the exception of two big accounts, one that was planned and the one that we’ve talked about everything’s within the norms of our predictable business. We need to call those out for the reasons that we’ve talked about.
Raimo Lenschow
But I don’t think there’s much more to it than those being one-off situational things for all the all reasons we’ve talked about, we feel very comfortable with our ARR base, the strategic nature of our platform, our ability to compete and grow. And so with respect to a multi-period outlook, nothing has changed and we feel confident in the year. And I don’t there is no kind of broader pattern beyond those those two big outliers?
Matthew Cain
Yes, I would just add that those two outliers were losses, which was really the driver. We’re calling it loss and down-sell. But the law those two are the losses that are driving it. And Rama, your question, the down-sell, they just happen from time to time where customers will spin up an app or spin data and app or something changes with the environment or, you know, Bill, they’re not they’re not typically, again, very large and significant. It’s the losses that were the ones that come for the ones this quarter.
Raimo Lenschow
Okay. That’s great. Thank you.
Matthew Cain
Thanks, Raimo.
Operator
Howard Mayer, Guggenheim Securities.
Howard Ma
Great. Thanks, Greg. I have a question for you. Just to just to drive the point home on a back half ARR. I thought that your ARR definition is based on contracted ARR. So I mean, I could be mistaken, but when you talk about the higher than normal amount of ARR that’s contracted to start in Q4, wouldn’t that already be baked into your reported ARR today.
And and quickly, just on a related note, are you talk about the back half expansions? Is that or the NDR being back half weighted? Is it are you talking just expansions or or are you are you baking in at a good amount of net new red that’s new from new logos, but that’s in there as well. Thanks.
Matthew Cain
Howard I’ll start with your second question first. So we’re weighted towards the back half of the renewals. We have significantly larger renewal pool in the second half, and we did in the first half. We knew that coming into the year. We’ve talked about that previously. We tend to upsell at the time of renewal. It just gives us a better opportunity from an upsell perspective to drive new business. But we are not assuming higher upsell rates higher. We know new logos that we’ve experienced. Everything is within the range on that. But again, that’s why we’re calling out this contracted ARR because that is material in this quarter.
Gregory Henry
And yes, we take anything at the end of a period plus 12 months forward. So if you do a multi-year deal, a three-year deal. When you sign it the 1st year and you look out 12 months, you may get into year two. But then when you get to the end of year one beginning of year two, then you look into year three and take that value. And again, during these contracts, all three years have different values.
So year one can be $1 million or two can be $2 million. Year three can be $3 million. And depending on what’s your annual pickup, you might take up of million at the signing of the deal. But you know, you still have growth from $2 million to $3 million the following year and you’ll get that as well. That is the dynamic that’s happening so these deals are done. There is 100% going to happen on. It obviously has no revenue impact immediately, but we do have the ARR coming in Q4 from what’s contracted a year or even sometimes more or less.
Howard Ma
It’s super clear. I understand that, but thanks, Greg.
Gregory Henry
You’re welcome.
Operator
Thank you. And that concludes our Q&A session. I’ll now hand the floor back to Matt Cain for closing comments.
Matthew Cain
Thanks, operator, and thank you all for joining us. We look forward to speaking with you all again soon. Have a great day.
Operator
Thank you. This concludes today’s call. You may now disconnect.