The following information is from the closure advisory issued today by TICO …
For: Canada Jetlines Vacations (packages) customers and travel agencies
TICO had previously received confirmation that Canada Jetlines Vacations had cancelled all future vacation package bookings (hotel and airfare) and issued refunds to affected consumers.
“If you had a future package booking with Canada Jetlines Vacations, please monitor your credit card statement for the refund. This applies to packages purchased either from Canada Jetlines Vacations directly or through a TICO-registered travel agency or website,” says TICO.
“If you had an upcoming Canada Jetlines Vacations booking that was cancelled and you have not received a refund, please contact TICO at 1-888-451-8426 or (905) 624-6241 or tico@tico.ca.”
Alternatively, TICO says consumers who have not received a refund for their Canada Jetlines Vacations booking may request a claim form at this link or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or tico@tico.ca.
For: Canada Jetlines airline customers
“Consumers who purchased their Canada Jetlines air only travel services through a TICO-registered travel agency or booking website and who have not received the travel services or a refund may have an eligible claim against the Compensation Fund,” says TICO.
Consumers who have not received a refund for their Canada Jetlines booking may request a claim form at this link or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or tico@tico.ca.
TICO adds: “Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.”