The airline expects to operate some 18,000 flights to 160 destinations over the holiday season. Air Canada recently outlined its holiday travel tips.
“The holidays are a special time of year for all of us and we’re prepared for the challenges that busy terminals, extra festive luggage and unpredictable weather may bring to holiday travel,” said Tom Stevens, VP Canadian Airports and Customer Experience Strategy, Air Canada.
Earlier this month Air Canada team members surprised passengers travelling through its hubs with travel gifts.
Effective Dec. 16 Air Canada colleagues in Canada’s busiest airports also began welcoming customers with an extra helping hand and complimentary snacks.
Meanwhile recent upgrades to Air Canada’s mobile app include new and improved digital boarding passes, latest information on the progress of boarding for flights, gate maps and estimated walk times from security at select airports in Canada, the U.S. and Europe.
Air Canada is also one of the first airlines to integrate Apple’s Share Item Location feature into its mobile app. Travellers can now use the new Share Item Location feature in the Find My app to directly share the location of their AirTag or Find My network accessory with Air Canada customer service agents in the event of a delayed bag. Aeroplan Members can also take advantage of an AirTag promotion during the Aeroplan eStore Boxing Event, which runs until Dec. 26, 2024, with more conditions and details available here.
Continuing in the festive spirit, Air Canada has also made complimentary beer and wine a permanent offering on all domestic and U.S. flights. “The complimentary beer and wine offering has been a well-received addition to our in-flight service, and we’re excited to make this a permanent offering in Canada and the U.S. for every customer, regardless of their chosen fare,” said Scott O’Leary, Vice President, Loyalty & Product at Air Canada.
The airline has also added more than 35 new holiday-themed movies to its in-flight entertainment library. Younger travellers will receive Lindt Teddy Bear chocolates on select flights, while Santa Claus will make special appearances at Montreal-Trudeau, Toronto Pearson and Vancouver International airports.
Air Canada is also looking ahead to 2025 and its rollout of free WiFi, sponsored by Bell, for all Aeroplan members on North American flights, starting in May. The rollout extends to all Air Canada Rouge and Air Canada Express flights, with completion for the majority of aircraft expected by year-end.