Friday, December 13, 2024
Air Canada has announced plans to introduce fast, free streaming-quality Wi-Fi for Aeroplan Members starting in May 2025.
Sponsored by Bell, this new service will initially be available on Wi-Fi-equipped aircraft operating within North America and select Sun destinations.
The airline also plans to extend free Wi-Fi to its long-haul international flights in 2026.
Mark Nasr, Executive Vice President of Marketing and Digital at Air Canada, and President of Aeroplan, highlighted the growing importance of reliable in-flight connectivity.
“Reliable access to streaming-quality Wi-Fi is becoming essential for both business and leisure travellers.
That’s why we’re upgrading our fleet with the latest technologies,” said Nasr. “We’re excited to offer fast, free Wi-Fi to all Aeroplan Members, and we’re rolling out this service with a focus on customer experience.”
The free Wi-Fi service will be available on Air Canada, Air Canada Rouge, and most Air Canada Express aircraft. This builds on Air Canada’s existing partnership with Bell, which began offering free in-flight texting for Aeroplan Members in May 2023.
Over 85% of Air Canada’s fleet will be equipped with Wi-Fi from day one of the rollout, with installations on the remaining aircraft to be completed throughout 2025.
For Aeroplan Members, the service will be completely free, while non-members will have the option to purchase Wi-Fi at a reduced flat fee.
Customers who are not yet Aeroplan Members can sign up for free at aircanada.com/aeroplan.
Blaik Kirby, Group President of Consumer and Small Business at Bell, commented on the collaboration: “This next chapter in our partnership with Air Canada reflects our purpose to advance how Canadians connect with each other and the world. We are transforming the in-flight experience for Aeroplan Members, enabling them to be productive, stream entertainment, and stay connected throughout their journey.”
One of the standout features of the service will be its availability on Air Canada Express Q400 aircraft, including those operating out of Toronto’s Billy Bishop Airport. This will be the first fast, free Wi-Fi service on these regional aircraft. The service is set to be installed on the Q400s starting in 2025, with the first phase of installations expected to be completed by the end of the year.
In addition to the Wi-Fi upgrade, Air Canada continues to enhance its in-flight services with amenities like chef-inspired menus, complimentary premium snacks, beer and wine, hours of free in-flight entertainment, and live TV on IFE-equipped aircraft. The airline’s mobile app also offers features like real-time baggage tracking and digital identification.
This initiative reinforces Air Canada’s commitment to offering an exceptional flying experience, blending convenience, connectivity, and customer satisfaction.
