With an average of just 1.3 complaints per 100 flights, Porter had the best record among Canadian airlines for the period April 2023 through June 2024.
Flair Airlines was at the other end of the chart, with 15 complaints per 100 flights. The only Canadian carrier with a worse record was Lynx Air, at 18.9 complaints per 100 flights. Lynx ceased operations in February, 2024
Low-cost carrier Lynx Air failed after just two years in the Canadian market. (Photo Credit: Lynx Air)
The statistics come from the Canadian Transportation Agency (CTA). Complaints are submitted to the CTA after the passenger has attempted to resolve the issue directly with the airline.
Another poor performer was former WestJet low-cost subsidiary Swoop, which was absorbed into the mainline carrier last November. Swoop’s average was 13.7 complaints per 100 flights.
Canada’s two largest carriers posted similar results: Air Canada received 5.0 complaints per 100 flights during the time period, while WestJet received 5.2 complaints. Air Transat fared well at just 3.2 complaints, while Sunwing was at 11.4, second-worst to Flair among airlines that continue to operate.
Delta had the fewest passenger complaints among foreign carriers operating in Canada. (Photo Credit: Delta Air Lines)
For foreign carriers operating in Canada, the highest number of complaints concerned Royal Air Maroc – 30.1 per 100 flights. Qatar Airways was at 25.6, Tunis Air at 23.8 and Air India 20.0.
Foreign airlines with the fewest complaints included Delta Air Lines, at just 1.1 complaints per 100 flights, followed by United, JAL and Icelandair at 1.6.